Privacy Policy

1. Overview and Commitment

AusLiveTV is dedicated to safeguarding the personal information of our Australian subscribers. This Privacy Policy outlines our procedures regarding the collection, holding, usage, and disclosure of personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We only collect information necessary to deliver, manage, and optimize our digital streaming services:

• Account Contact Information: Name and email address provided during trial activation or subscription ordering.
• Technical Streaming Information: IP address, device type, operating system, and streaming client software versions used to establish connections to our edge delivery nodes.
• Transactional Records: Order IDs, chosen subscription tiers, and payment status. We do not store raw credit card numbers; payment data is securely tokenized by compliant gateway processors.

3. How We Use Information

Your information is utilized solely for legitimate operational purposes:

• Provisioning automated Xtream Codes API credentials and M3U playlist URLs.
• Delivering customer support, technical troubleshooting, and service maintenance notifications.
• Monitoring network load balancing across Sydney, Melbourne, and Brisbane datacenters to prevent stream buffering.

4. Data Security and Confidentiality

We implement 256-bit SSL encryption across all digital interfaces. We strictly do not sell, rent, lease, or monetize customer data to third-party marketing brokers.

5. Access and Corrections

Australian subscribers may request access to, or correction of, their personal records by contacting our data compliance officer via our 24/7 WhatsApp help desk or email desk.