We take pride in our service reliability. Read about our 7-day satisfaction guarantee and consumer rights under Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
We encourage all prospective subscribers to utilize our 24-hour complimentary trial before purchasing a paid tier. This guarantees that you can verify picture clarity, channel selection, and local broadband performance without financial risk.
If you experience persistent technical difficulties that our 24/7 technical team cannot resolve within 7 days of initial subscription purchase, you are eligible for a full, prompt refund.
To request a refund, contact our support team via WhatsApp or online support desk providing your Order ID and description of the technical issue. Approved refunds are processed back to the original payment method within 3 to 5 business days.